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‎01-10-2018 09:43 AM

HP Recommended
Product: Pavilion a4317c
Operating System: Microsoft Windows 7 (64-bit)

When I logged on to my computer this morning, my old desktop was replace with a new one and all my folders and pictures were gone. I have an old HP Paviliion that was purchased in 2009. What happened to my desktop?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2018 09:58 PM

HP Recommended

@Tarvah, welcome back to the forum.

 

You should check to see if you are logged in to a different User Account than the one that you normally use.  Sometimes a glitch can occur that will cause this to happen.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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2 REPLIES 2

‎01-10-2018 09:58 PM

HP Recommended

@Tarvah, welcome back to the forum.

 

You should check to see if you are logged in to a different User Account than the one that you normally use.  Sometimes a glitch can occur that will cause this to happen.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎01-11-2018 09:36 AM

HP Recommended

Thanks! I contacted HP support, and that was exactly the problem! Appreciate it!!

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