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zebrawoman
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I have no ikons any more on my desktop. Tried recovery manager and it ends up not completing.

HP Recommended
pavilion All in one 24-B327B
Microsoft Windows 10 (64-bit)

When I log on, after logging in I get my desktop, but no IKONs on the desktop, nothing in the task bar and I cannot do anything. I went to restore the factory settings by doing system recovery and it does not complete. Error log says couldn't find Edition's FB. CTO Panic condition...

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KrazyToad
HP Support Agent
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Message 2 of 4
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@zebrawoman

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

You could try a Reset and check if that helps. Link: https://support.hp.com/in-en/document/c04742289

 

If the issue persists you need to perform the System Recovery using the Recovery Media.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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zebrawoman
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Dear Crazy toad,

Thank you, but after getting as far as I could with a couple different people over the phone, I was able to get Windows 10 onto a flash drive and then, all by myself, got it to boot off the USB and reinstalled WIndows and it worked! I lost everything, but I didn't really care...glad to have a working computer again...especially the big monitor.

 

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KrazyToad
HP Support Agent
HP Support Agent
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@zebrawoman

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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