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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- I have received a FAILURE ID GU5PW2-BAQC2A-GXPT1G-61Q003

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03-14-2024 07:33 AM
Enter the required information at the link below and it should provide a general overview of the problem and the most likely way to fix it.
HP Customer Support - Service Center
If the code is for a hard drive failure, you will probably need to install a new drive.
They are not repairable.
03-14-2024 05:52 PM
You're very welcome.
If your PC was made in 2016 or later, it should be supported by the HP cloud recovery tool.
The HP cloud recovery tool will create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive to create the recovery media with.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Microsoft Store Apps
Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.