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hannan312
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I just bought Omen 15 rtx 2060, while I was using the horizontal lines started to show up on display

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Hp Omen 15-dc1069wm
Microsoft Windows 10 (64-bit)

WhatsApp Image 2020-01-06 at 6.07.12 PM.jpegWhatsApp Image 2020-01-06 at 6.12.42 PM.jpegWhatsApp Image 2020-01-06 at 6.07.12 PM (1).jpeg

The issue just pop up while i was using my laptop.

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Echo_Lake
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@hannan312

Thank you for posting on the HP Support Community.

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

hannan312
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I checked on the BIOS, it is an hardware issue.. now the real problem I'm facing on buying this new laptop is that I bought it from Walmart, they did not issued any receipt with serial number on it.. HP here in my country do not claim warranty without invoice with serial number.. and Walmart do not have these laptop for their replace warranty.. I am really regretting buying this new HP machine with so much of my investment!!  

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Echo_Lake
HP Support Agent
HP Support Agent
23,549 23,507 1,069 1,102
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@hannan312

Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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