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‎06-01-2022 03:50 PM

HP Recommended
Product: OMEN 40L Desktop PC GT21-0000a (3G5Z0AV)
Operating System: Microsoft Windows 11

I bought two additional sticks of 8GB ram from HP to upgrade my Omen 40L from 16 to 32 GB. I installed the ram but it is not showing anywhere. What should I do?

3 REPLIES 3

‎06-02-2022 11:39 AM

HP Recommended

hi

remove the two original modules
tested, one then the other of the modules buy, and both
what result?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎06-02-2022 07:36 PM

HP Recommended

Yes. I removed the original modules and the computer did not boot up. Then, I used one new one old with no boot up. I installed the two originals and booted just fine. 

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‎06-03-2022 04:23 AM

HP Recommended

"Then, I used one new one old with no boot up. I installed the two originals and booted just fine. "

Sorry I don't understand if you tested as mentioned, just a new module on its own?
If the computer does not boot with the new modules alone, either one or the other, then they are definitely not compatible.

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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