1. Did HP extend their warranty during lockdown? I am 3 days over and now cannot speak to anyone without upgrading the service...I have had this same issue for months but due to self isolation, I haven't been able to get to currys and today found out my warranty ran out a couple of days ago.
2. I keep getting this blue screen appear. It reads:
😞 Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
That does seem to indicate a Windows problem. Assuming a restart does not solve the problem, try running the Diagnostics routine first and see if anything has been as failed from that testing.
To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button. Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2. Report back with the results.
I'm not an HP employee. Did this message answer your question? Please indicate below as an Accepted Solution! Did you find this message useful? Click on the thumbs up to give Kudos! " >.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".