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I keep getting a blue screen "stopcode"

HP Recommended

Couple of questions:


1. Did HP extend their warranty during lockdown? I am 3 days over and now cannot speak to anyone without upgrading the service...I have had this same issue for months but due to self isolation, I haven't been able to get to currys and today found out my warranty ran out a couple of days ago.


2.  I keep getting this blue screen appear.  It  reads:


😞 Your device ran into a problem and needs to restart.  We're just collecting some error info, and then we'll restart for you.

For more information about this issue and possible fixes visit


any ideas?  I am very annoyed as currys has said it looks like a software issue that won't be covered by anyone...feel like I literally have wasted my money...

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HP Recommended

That does seem to indicate a Windows problem. Assuming a restart does not solve the problem, try running the Diagnostics routine first and see if anything has been as failed from that testing.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

I'm not an HP employee.
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