• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-25-2023 02:13 AM

HP Recommended
Product: HP ENVY Desktop PC TE02-0000i (3Y3Q8AV)
Operating System: Microsoft Windows 11

I plan to buy a brand new NVME M.2 drive to replace the one that came with my Envy PC.  I've extracted the original Windows 11 Home product key from my system, and it is written down.  I also have Windows 11 install media on a USB drive.

 

So can I simply put in the new M.2, boot from USB, and do a fresh install using the extracted product key?

 

Will I lose any HP specific features?  Or will everything such as USB, etc. work?

 

Thanks!

Category:
2 REPLIES 2

‎05-25-2023 07:11 AM - edited ‎05-25-2023 07:12 AM

HP Recommended

According to the support page for that model, it is supported for the HP Cloud Recovery tool

https://support.hp.com/us-en/document/ish_4511095-4511141-16

That would reinstall the OS and all of the "extra" software to return it to factory.  It should also not need any product key info, either.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎06-11-2023 09:12 PM

HP Recommended

I decided to just do a standard Windows 11 re-install with my USB media drive.  However, during setup, it would not recognize the new NVMe (Samsung 980 Pro).  Something about Intel drivers.  I tried everything I could, and it simply would not detect it.  I ended up returning the drive.  😞

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.