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HP Recommended
HP ENVY x360 - 15m-ds0011dx

image.jpg

 It’s frozen on this I can’t get out 

1 REPLY 1
HP Recommended

Hello @hockey2022 

Sorry to hear that you are having problems ... I would like to help you.

 


@hockey2022 wrote:
ub6424_0-1667073578281.png

 It’s frozen on this I can’t get out 


 

(1Power reset your notebook with a non-removable battery:
- Turn off the computer. Press and hold <power> button until it switches off.
Disconnect the AC adapter.
- Remove memory cards from the card reader slot.
Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
- With the AC adapter unplugged, press and hold the <power> button

for approximately 15 seconds.
Reconnect the AC adapter, and then turn on the computer.

 

(2) If battery warning is displayed press ENTER key

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