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‎11-28-2024 10:10 PM - edited ‎11-28-2024 10:11 PM

HP Recommended

. I own an HP Laptop model HP Laptop 15s-eq2xxx (Product Number: 50M62PA). .

Problem Explanation:

I am contacting you to seek clarification regarding the warranty details and purchase date.
My laptop was purchased on March 9, 2023, but the warranty start date shows February 1, 2022. I would like to know whether my laptop was used before I bought it or if it was old stock.

1.Can you tell me why this laptop came with warranty coverage before I purchased it?
2.Was this laptop used by another customer or is it a refurbished unit?
3.Can you provide more details regarding the warranty and purchase date?
4.Will I need to apply for warranty extension or support options?

i appreciate your assistance and look forward to your response. Can you guide me further on this matter?

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