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‎04-29-2020 04:33 PM

HP Recommended
Product: Envy 23 d101
Operating System: Microsoft Windows 10 (64-bit)

Installed a brand new hard drive after the original died, switched them and turned on the the machine.  The screen is blank and no bios to start the recovery usb. Have tried taking out the battery to reset the bios, but nothing seems to work.  I put the old hard drive in and reset the bios and it sat frozen with the press Esc to start menu  and having start menu flashing next to it.  Popped the new one back in and the machine powers up and the screen is still blank.  Any help with this would be awesome, as I feel I've exhausted  all options and lost.

1 REPLY 1

‎04-29-2020 05:46 PM

HP Recommended

@Steve0870 

Sounds like the PC is ignoring the USB stick and booting from the blank drive.

 

Reboot, pressing F9 to get the Boot Devices menu and look to see if the USB stick is listed.  If it is NOT, then the BIOS does not see it and will not boot from it.

 

Go into the BIOS settings and check to see if Secure Boot is enabled.  IF it is, disable it and reboot.

 

IF F9 still does not show the USB stick, then go back into the BIOS and look for a setting that disables booting from portable devices, and if you find that, disable it.



I am a volunteer and I do not work for, nor represent, HP
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