Is HP Warranty Support and repair a fraud. Via phone or web NO WAY to contact them or get service

[Ty21]

Bought a monitor. It stopped working a month after sellers warranty. Still clearly under Manufacturers warranty yet HP provides no service, no links, no numbers, no address. This must be fraudulent. Even seller Best Buy can't get them on the phone.  HELP

[Dragon-Fur]

@Ty21 

No, not fraud.

The Best Buy employee could not likely open a Warranty Case for you - the steps to open a case include you providing information that you might not (or might?) share with someone you don't know.

Regardless, you are correct in that HP does not publicly post Support Phone numbers.

True too, you cannot connect with HP Support via a general Web search and clicking onto the web page somewhere and magically getting a phone number.  If you find a website that does allow you to do that, you are NOT contacting HP Support.

All of us use the case submission method to open a case for Warranty repair with HP.

That said, the monitor comes with a standard hardware Warranty - typically lasting one year from purchase.  This warranty is not related to any "seller's warranty" that you might have purchased separately from Best Buy.  Care Pack Warranty contracts are different form the standard warranty - these are purchased "extra" contracts to provide benefits not found in the "included" hardware warranty.  You would know if you have a Care Pack since you have to have purchased the contract.

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HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

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READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

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Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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[Riddle_Decipher]

@Ty21 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.