Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post

Is HP Warranty Support and repair a fraud. Via phone or web NO WAY to contact them or get service

HP Recommended
Hp 27f Display
Microsoft Windows 10 (64-bit)

Bought a monitor. It stopped working a month after sellers warranty. Still clearly under Manufacturers warranty yet HP provides no service, no links, no numbers, no address. This must be fraudulent. Even seller Best Buy can't get them on the phone.  HELP


Level 16
Level 16
31,963 31,668 2,907 10,638
Message 2 of 3
Flag Post
HP Recommended



No, not fraud.


The Best Buy employee could not likely open a Warranty Case for you - the steps to open a case include you providing information that you might not (or might?) share with someone you don't know.


Regardless, you are correct in that HP does not publicly post Support Phone numbers.


True too, you cannot connect with HP Support via a general Web search and clicking onto the web page somewhere and magically getting a phone number.  If you find a website that does allow you to do that, you are NOT contacting HP Support.


All of us use the case submission method to open a case for Warranty repair with HP.


That said, the monitor comes with a standard hardware Warranty - typically lasting one year from purchase.  This warranty is not related to any "seller's warranty" that you might have purchased separately from Best Buy.  Care Pack Warranty contracts are different form the standard warranty - these are purchased "extra" contracts to provide benefits not found in the "included" hardware warranty.  You would know if you have a Care Pack since you have to have purchased the contract.




HP Technical Support – Contact Information


Open website  HP World-Wide Support

 Select your region and follow the prompts



USA / Canada

➡️   Contact Official HP® Support | HP® Customer Support


Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.



For faster support, first submit information / case online: HP Customer Support UK



Option - HP Support is on Facebook!

HP on Facebook



READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls




HP Support does not publicly post contact numbers.  Please submit your case online

  • Provide all the requested information to submit your online case
  • Explain the problem > Ask for help
  • Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.



  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.




Warranty Check



       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.


  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details


NOTE: The online database results do not impact the actual contract.


Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.




Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.




0 Kudos
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 3 of 3
Flag Post
HP Recommended

@Ty21 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation