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‎07-24-2020 08:08 AM - last edited on ‎07-26-2020 08:48 AM by Retired

HP Recommended

My printer, HP ENVY 4500, [private information removed],  has saying "off-line" since we contracted with Frontier/Dish.  I called Frontier to see if this is something with them.  They told me that some printers are not compatible with their system and that I should contact you to find out.

1 REPLY 1

‎07-26-2020 05:43 PM

HP Recommended

@Tartarelli

 

Welcome to the HP support community.

 

Are you using a WiFi router or a hotspot device to connect printer and computer?

Sandytechy20
I am an HP Employee

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