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01-30-2022 07:03 PM
KId put 2 dvds into my HP laptop's DVD/CD drive and when I first got the the drawer to open they were still up inside. And now I can't even get the drive drawer/door to open. We use this laptop for medical and hospital needs. Any suggestions? I took out all 10 screws that I found on the back but couldn't see how to open the laptop up. Thank you.
01-31-2022 01:57 AM
@AngelEyes1221 -- two thoughts:
First, straighten one end of a paper-clip.
With the computer powered-off, and the battery removed, put that end into the very-small hole in the face of the CD/DVD device. Insert it until you feel resistance. Then, push it 1 or 2 millimeters. You should feel it "unlock", to a point where you can gently pull the tray out a bit, to see if you can see, and maybe remove, the disk(s).
Or, search on YouTube for "disassembly" and your model-number identification.
You might find a video that documents the whole disassembly process, or at least enough of it to free-up the CD/DVD device, so that it slides out of its drive-bay. Then, it may be possible to undo a few tiny screws to physically remove the "top" of the case, to view the disks.
I hope that you have some technical skills, and experience with disassembling a laptop computer.
Otherwise, pay a certified computer technician to do the above work.
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