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HP Recommended
HP Laptop PC 15-dw3000 (1A3Y0AV)
Microsoft Windows 10 (32-bit)

PLEASE ASSIST. MY LAPTO IS ASKING FOR A RECOVERY KEY. IT SAYS EITHER SECURE BOOT MUST BE RE-ENABLED OR BITLOCKER MUST BE SUSPENDED FOR WINDOWS TO START IMMEDIATELY. HOWEVER I DO NOT HAVE THE RECOVER KEY

1 REPLY 1
HP Recommended

@IZZY261 

Each BitLocker key is unique to each and every PC -- so neither we nor HP would have any way of knowing the key or providing it to you.

 

Your best option at this point is to re-enable Secure Boot to get your PC working again.

 

Then, once in Windows, go into Settings, look for Bitlocker Management -- and use the option to print off the key.  That way, you will have it when you need it later.



I am a volunteer and I do not work for, nor represent, HP
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