cancel
Showing results for 
Search instead for 
Did you mean: 
SHREYA_AGGARWAL
New member
1 0 0 0
Message 1 of 2
1,819
Flag Post

LAPTOP START SCREEN SHOWS A WHITE SCREEN WITH BLUE BOX ASKING PASSWORD

HP Recommended
pavillion 15-cc129TX

HP pavillion  Laptop15-cc129TX

[edit]

The laptop is not starting after pressing power button it shows the following :

 

.Welcome

.Basics

.Network

.Account

.Services

(Blue Box) Password

Sign in

 

I don't know which password is it asking for? please provide help 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 470 747
Message 2 of 2
Flag Post
HP Recommended

@SHREYA_AGGARWAL Welcome to HP Community!

 

I understand that the laptop is asking a password.

 

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation