LOST RECOVERY

[snoopygay]

Hi Guys~!

I will make this quick -> I replaced my HDD and didnt make a recovery copy, and cant find it anywhere. Called HP they say that they cant provide the recovery, and that I have to go Online to Microsoft, went to Microsoft  and they say: 

Error

The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.

I tried to buy online via HP, and as soon as I place my order and pay, the site re-sends me to the HOME PAGE.

Where can I have/find my HP, can somebody that really speak english talk to me or somebody in USA that can take my call.

Thanks in advance.

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your dv6 series notebook - see Here for a guide on locating this information.

Regards,

DP-K

[snoopygay]

Of course!

HP Pavilion dv6 Notebook PC

Serial:  CNF107112B

Product:  XZ439UA#ABC

[DavidPK · Accepted solution]

Hi,

I don't believe HP still stocks the recovery media for your notebook, however this can still be ordered from the 3rd party re-seller on the following link.

http://www.computersurgeons.com/p-20232-recovery-kit-639797-121-for-hp-pavilion-entertainment-pc-not...

Regards,

DP-K

[snoopygay]

Thanks a lot, I supossed that something like that will occur.

Cheers!

[DavidPK]

Hi,

You're welcome

All the best,

DP-K