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HP Recommended

My laptop screen just went black while in use, then when I tried to power it back up it was just stuck on the log in screen. So I read in the forum someone else had this problem, so did the checks that HP suggested (system quick test, hard drive test, memory test) they all passed, so tried to then system recover and it came up with an error message saying that I need to contact my system administrator or PC manufacturer???

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HP Recommended

@LaurenL94

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.