Laptop randomly goes to a black screen even though the power is still on and running

[ehmun01]

I own a HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV), and I've had it for about a year now. I use this laptop for school and it's been fine for the time I've used this laptop. Recently, whenever I was using it, the screen randomly goes black, even though the power button is still on and the fans are running. I was wondering what could be a cause of this issue, and how would I fix this? Thanks!

[Nirvana_95]

Hi @ehmun01

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

Hope this helps! Keep me posted. 

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