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09-15-2022 06:00 PM
I own a HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV), and I've had it for about a year now. I use this laptop for school and it's been fine for the time I've used this laptop. Recently, whenever I was using it, the screen randomly goes black, even though the power button is still on and the fans are running. I was wondering what could be a cause of this issue, and how would I fix this? Thanks!
09-23-2022 08:26 AM
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899
Hope this helps! Keep me posted.
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