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Loss of Settings upon Restarting

HP Recommended
Microsoft Windows 10 (64-bit)

The computer locked up.  Upon a hard reboot all of the desktop icons we installed were lost, the Windows settings (desktop personalization/screensaver) were gone, Outlook had to be totally set up from scratch, and our browser was gone.  Other files seem to be OK.  What do we need to do to revert to a normal savings of the settings when the computer is turned off?  Thank you.  

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