I am unable to update Windows 10 to v2004 due to low SSD disk space. The SSD storage is 119GB with 100GB used. I have followed all the HP and Windows instructions to reduce SSD storage including selecting the HDD with over 700 GB of free space.
The Windows Settings Storage usage is:
"Apps & Features" is 57.2 GB (but "installed programs & features" states only 3.89 GB which is consistent with the size ordered listing of Apps). What is using the rest?
"System & reserved" is 33.7 GB.
"Temporary Files" is 5.93 GB of which "Updates" is 5.38 GB.
"Other" is 3.62 GB of which the largest of the 8 listed folders is only 122 MB and the smallest 8 KB. Where is all the rest of the storage used? (The largest used to be c:\swsetup at about 3 GB before I moved all but 92 MB to the hard drive.
"Mail", "Desktop", "Pictures", "Documents", "Music", "Videos" and "OneDrive" in total are less than 300 MB as I store media and documents on the separate internal 1 TB HDD.
I have managed once to get the update installed but Windows reconfiguartion stuck on 0% for several hours (followed by a hard reboot).
I am sure that many other people must have a similar problem but all my searches just refer to a similar set of trouble shooting instructions that I find do not work.
I am wondering whether the only solution is to replace the SSD with a larger 256 GB SSD.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".