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USNCBE5
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Message 1 of 2
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Flag Post

MISSING DVD/CD DRIVER NEEDED TO LOAD WIN/7

HP Recommended
PAVILION HPE
Microsoft Windows 7 (64-bit)

                    I TRIED LOADING WINDOW 7. I GET TO THE POINT WHERE YOU CHOOSE THE PARTITION TO INSTALL WINDOW ON, ANDHE SHOWS THAT I NEED A CD/DVD DRIVER TO CONTINUE AND NONE OF THE DRIVES SHOW UP. WHEN I CHECKED THE BIOS MY VD OS NO LONGER SAY SATA..THANKS

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@USNCBE5,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues installing the operating system from the DVD.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Are you trying to install a retail copy of Windows?
  • Have you created recovery media for your computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01867418

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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