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HP Recommended
22-b315ne
Microsoft Windows 10 (64-bit)

HP ALL IN ONE 

MODEL 22-b315ne

SN:[edited]

3 REPLIES 3
HP Recommended

@JAYESH7 

In terms of what you have on your PC now, the problem is -- you can't -- recover it.  You need the Recovery partition intact to do a system reset and, from your comments, that does not appear to be the case.

 

You do have the option of using this tool to download and create Win10 installation media and using that to install a fresh copy of Win10:  Windows 10 download

 

Your recourse now, to get the original HP OS version back, is to purchase something known as HP Recovery Media ...

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

 

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

dear sir ,

 thanks for ur response . i have receive your link but i cant boot from my usb

HP Recommended

@JAYESH7 

You have to be able to boot from the media in order to be able to do a clean install.

 

The only other alternative is if your PC has an optical drive, or if you have an external one you can boot from, you could use the tool to download an ISO file to create a DVD, or you can have it create and burn a DVD directly.



I am a volunteer and I do not work for, nor represent, HP
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