cancel
Showing results for 
Search instead for 
Did you mean: 
DasheDash
New member
2 1 0 0
Message 1 of 3
1,395
Flag Post

Mouse Keeps Jumping To The Ctr

HP Recommended
HP Desktop Pavilion TP
Microsoft Windows 10 in S Mode

My very first computer and printer were HPs. My first scanner was an HP as well and when I had problems with the scanner working with Windows XP, HP sent me drivers on a disk and voila, everything worked hunky-dory. Back then I wondered if it Microsoft’s Windows XP was the problem, but HP saved me much frustration of having to deal with Microsoft or the store where I purchased the scanner. Fast forward to May 26th when I purchased a brand new HP desktop pre-loaded with Windows 10, the dog-gone mouse will not stay still. I.E., if I move the mouse to the left, the mouse will automatically move to the center of the screen. If I move the mouse to the right of the screen, again, it automatically jumps to the center of the screen. Using my other computer, I talked to the online tech support person but after 1 hour and approximately 40 minutes, he was not able to help me. If I could use the new HP computer to access settings, I would but the mouse does not remain still long enough to click anything with much success. I searched You Tube videos for help but none of the suggestions help, as I am not able to get the mouse to be still long enough to select/click on anything. Because I am on disability, I am not able to leave my home on a moments notice so it is difficult for me to schedule an appointment with Best Buy’s in-store Geek Squad. I prepaid for the Geek Squad service but I am not able to use it right away. So now, I am sitting here frustrated that I am out of $600.00 for a desktop computer that I am unable to use as well as a computer service that I am not able to use. If I were rich, it would not be a problem but I am far from being rich. I certainly do cannot afford to just throw away $600.

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 2 of 3
Flag Post
HP Recommended

@DasheDash, Welcome to the HP Support Community!

  • Is it a wired or a wireless mouse you are using with the PC?
  • Did this mouse come with the PC?
  • Have you tried using an alternate mouse and check if the issue persists?

To troubleshoot on the PC, we will need a working mouse. Check with an alternate mouse and let me know.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

0 Kudos
DasheDash
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Kumar0307,
I appreciate your response but after much frustration, I finally returned it to the store.
However, to answer your questions:
First, I used the wireless mouse I already had. After experiencing the problem with the mouse skipping on the screen, I used the wired-mouse I already had. After experiencing the same problem, I used the brand new wired mouse but I still had the same problem. So basically, all three failed to solve the problem so I returned it to the store for a refund.
Anyway, again I appreciate your response.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation