Mouse keeps jumping

[Clowe46]

The mouse on my hp laptop keeps jumping around the screen. For example when I’m watching something on amazon prime and I move just a tiny bit it will skip to another part of the episode.

[Echo_Lake]

@Clowe46

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing jumpy mouse issue,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Did you check if an alternate or external mouse?
• Did this happen after a recent window or software update?
• When was the last time it worked fine?​​​​​​​
• Have you made any hardware/software changes?​​​​​​​
• ​​​​​​​What is the operating system?

Keep me posted for further assistance.

[Clowe46]

What can I do to fix the mouse? It’s driving me nuts. I’m trying to watch a show and it keeps skipping to the part near the end of the episode. I don’t know the type of hp laptop I have. I just want to know how to fix it.

[Echo_Lake]

@Clowe46

Thank you for posting back. 

The cursor jumps or moves unexpectedly on the display when typing on the notebook. This extra movement is caused by the sensitivity of the touchpad. The sensitivity of the original touchpad driver cannot be adjusted or manually disabled.

Let's update the bios and check.:

I’d like additional information in order to troubleshoot

Please let me know: 

What is the product and serial number?

Keep me posted for further assistance.

[Clowe46]

The model is 15-bs115dx 

the sn is CND8152OFD

product number is 3MP96UA#ABA

[Echo_Lake]

@Clowe46

Thank you for posting back.

Let's install HP support assistant and update the system and drivers Go to  Download HP Support Assistant to install the tool.

Next, Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

Hope this helps! Keep me posted for further assistance.

[Clowe46]

Well I tried what you suggested to do and now my mouse is half frozen. I mean half the mouse is frozen in one place and the other half will move. 

[Echo_Lake]

@Clowe46

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. Now let's try bios default settings.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

Follow the prompts to restart your computer

Hope this helps! Keep me posted for further assistance.

[Clowe46]

Okay here are the other two things that are happening to my laptop. First of all when ever I make a tiny bit of movement while I’m watching something on my laptop either a movie or a show it will jump to a part of the tv show or movie that’s near the end. For one instance I was watch a show and it jumped to the part near the end that reveals what is the big thing that happened in the show. Secondly, when I try to click on the start button icon it doesn’t open.

[Clowe46]

What do you mean by prompts?