cancel
Showing results for 
Search instead for 
Did you mean: 
Youness_Maarouf
Level 1
11 4 0 0
Message 1 of 2
128
Flag Post

My HP 23.8" Touchscreen All-in-One Desktop - Intel Pentium - 1080p running EXTREMELY slow!

HP Recommended
HP 23.8" Touchscreen All-In-One Desktop - Intel Pentium - 1080p
Microsoft Windows 10 (64-bit)
HP 23.8" Touchscreen All-In-One Desktop - Intel Pentium - 1080p
Microsoft Windows 10 (64-Bit)

RAM: 8gb

Free Space: 859 gb

Antivirus: Nortron 360

Java: Latest

Chrome: Latest

Defrag: 3-5 times a week

Virus Scan: At least weekly

Issue: I keep running into the same issues: when I try to run programs like Discord, twitch, Chrome, or any of those other things, I find the computer to be lagging very badly. When a browser opens, it may take 5-20 secons for the page to even load (even a basic page like the Google/Firefox search bar). This computer was purchased, came straight out of the box, from Costco. It wasn't purchased used (to my knowledge), and I have done a lot of uninstalling of programs that came with it, but that were unwanted and i even had to factory rest it once because of how slow my computer was.  I'm surprised to find that running Firefox, or Minecraft, is causing so many issues.Do we think it might be my RAM?  My cpu use is always high after using chrome and while using it and my disk is usally high. 

 

Youness_Maarouf_0-1617375635278.pngYouness_Maarouf_1-1617375647274.pngYouness_Maarouf_2-1617375660275.pngYouness_Maarouf_3-1617375667502.pngYouness_Maarouf_5-1617375762568.png

 

1 REPLY 1
WAWood
Level 16
Level 16
30,764 30,671 2,800 6,762
Message 2 of 2
Flag Post
HP Recommended

@Youness_Maarouf 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

So if your PC was running real SLOW, or apps are not launching, then let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.

If the test passes, then report that back here and I'll provide information on steps you can take to restore Windows to your PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation