My HP Pavilion 2HJ22AA will not start. Disk error code GGFTTT-90KA0R-GXPQQK-60UC03

[Mike12343]

My HP Pavilion 2HJ22AA will not start. Disk check error code is GGFTTT-90KA0R-GXPQQK-60UC03 but HP website does not recognize this code.   I have tried with and without the "-" in between the letters, and tried using 'O' and '0' in the error code but it is not recognized.  Very frustrating.

I have made a Windows 10 recovery USB but it will not load as it says it cannot find a partition on the hard drive.

Where do I go from here?

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05640595

[Mike12343]

Thanks for the quick response, I could not find that info on HP site.  

This model all-in-one has a 16GB SSD and a 1TB HDD. a couple of extra questions:

which one has failed?

which one has the operating system loaded into it?

Assuming the 1TB Drive is the problem, can I recover my data by setting up the HDD as an external drive? 

[Paul_Tikkanen]

You're very welcome.

The info is not on the support page.  There is a link where you enter the code...

https://hpcsgen.hpcloud.hp.com/eas-portal/

Unfortunately, I don't know which one has failed.

The 16 GB NVMe SSD may be used to accelerate the hard drive because 16 GB isn't large enough to run W10 on.

You may be able to recover data from the 1 TB hard drive if that one is at fault, but there are no guarantees.

Then you usually run into an access denied message if you can read the file contents on the failed hard drive.

There may be ways to get past that problem if you google it.

https://www.howtogeek.com/182452/how-to-get-data-off-an-old-hard-drive-without-putting-it-in-a-pc/