cancel
Showing results for 
Search instead for 
Did you mean: 
Mike12343
New member
4 2 0 0
Message 1 of 4
277
Flag Post

My HP Pavilion 2HJ22AA will not start. Disk error code GGFTTT-90KA0R-GXPQQK-60UC03

HP Recommended
HP Pavilion All-in-one 2HJ22AA
Microsoft Windows 10 (64-bit)

My HP Pavilion 2HJ22AA will not start. Disk check error code is GGFTTT-90KA0R-GXPQQK-60UC03 but HP website does not recognize this code.   I have tried with and without the "-" in between the letters, and tried using 'O' and '0' in the error code but it is not recognized.  Very frustrating.

 

I have made a Windows 10 recovery USB but it will not load as it says it cannot find a partition on the hard drive.

 

Where do I go from here?

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,459 122,636 20,168 30,945
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05640595

0 Kudos
Mike12343
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the quick response, I could not find that info on HP site.  

This model all-in-one has a 16GB SSD and a 1TB HDD. a couple of extra questions:

which one has failed?

which one has the operating system loaded into it?

Assuming the 1TB Drive is the problem, can I recover my data by setting up the HDD as an external drive? 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,459 122,636 20,168 30,945
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

The info is not on the support page.  There is a link where you enter the code...

 

https://hpcsgen.hpcloud.hp.com/eas-portal/

 

Unfortunately, I don't know which one has failed.

 

The 16 GB NVMe SSD may be used to accelerate the hard drive because 16 GB isn't large enough to run W10 on.

 

You may be able to recover data from the 1 TB hard drive if that one is at fault, but there are no guarantees.

 

Then you usually run into an access denied message if you can read the file contents on the failed hard drive.

 

There may be ways to get past that problem if you google it.

 

https://www.howtogeek.com/182452/how-to-get-data-off-an-old-hard-drive-without-putting-it-in-a-pc/

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation