-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- My Office Jet 6954 is not communicating with my Apple mini-...

Create an account on the HP Community to personalize your profile and ask a question
10-19-2023 03:44 PM
In HP utility, when trying to connect to the mini-mac, I get the message "Unable to communicate with the selected device. It may have been turned off, or other wise disconnected." In system settings on the mini-mac it shows the 6954 as the default pinter and as idle with a green dot. why does it not connect? My operating system is Ventura 13.3.1.
10-22-2023 11:45 AM
I have turned off both printer and computer off and restarted them. I have tried to update firmware and software but unable. I recently updated my Mini-mac to Sonoma OS14. Prior to that I was OS12. At that time I could scan from my OJ6954 to my mini-mac and it would work. I used to go to the HP folder in Applications and select HP utility then select scan to computer. Now when I go to HP utilities, it shows this:
The computer shows the printer, but it is not communicating, whereas the printer shows I am connected to my network and everything looks fine except that I cannot scan to my computer. When I go to Easy scan in Applications, this is what shows, but does not work:
I cannot download from the CD that came with the computer as it shows HP easy start and Documents icons. what is the problem and the path to correct it?