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‎10-26-2023 11:54 PM

HP Recommended
Product: HP Beats Special Edition Notebook - 15-p393nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My laptop has been sitting in my closet for quite awhile. Everytime I've tried to use it, it doesn't stay on very long. It shuts down. I cleaned the dust and things inside but it still won't stay on. When I start up my device it says my system needs help or something. I don't want to lose all of my photos. Otherwise I would reset the whole thing and start over. I need real life help please thank you 

Category:
1 REPLY 1

‎10-27-2023 06:27 AM

HP Recommended

To see just what might be causing that message, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

 

FYI: there may be ways to save any data (photos and important data from other sources), so do not run any restoration until results from Diagnostics routine are presented and looked into.


I'm not an HP employee.
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