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‎08-21-2024 08:16 AM

HP Recommended

Good morning my hp laptop having trouble to load up

1 REPLY 1

‎08-21-2024 08:57 AM

HP Recommended


A hard reset should fix the problem

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.

 

Makes sure you can pass the memory and disk test. If you still cannot power up or get into windows then check warranty

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