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HP Recommended

My screen was stuck on hp logo and i got it to go to next page showing processer type intel pentium cpu bios revision / date at the bottom it says to press esc key for startup menu but when i try and press any key it just stays stuck on this page i really need help please

1 REPLY 1
HP Recommended

hi

 

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

 

you may have an error code , failure ID (24-digit code) , as shown

 

if so, just give this code here

 

 

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