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‎09-16-2022 03:05 PM - last edited on ‎09-16-2022 03:39 PM by Moderator

HP Recommended
Product: hp pavallion
Operating System: Microsoft Windows 11

Product number : 4X7E6PA#ACJ

Serial number : [personal info removed]

 

Category:
1 person had the same question
2 REPLIES 2

‎09-17-2022 07:05 AM

HP Recommended

There have been 6 bios updates in the last year.  See if you are running the Aug 11, 2022 bios

 

Please run the battery report and post  the summery
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. You will have to click on it as it is long
https://stateson.net/docs/SP4_battery-report.html
You can use the WindowsKey + shift + S to copy and paste a small image back here

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎09-20-2022 11:41 PM

HP Recommended

Adjust Your Power Plan. To start, right-click the battery icon in the taskbar. 
Charge Your Laptop. Plug your laptop in and charge the battery to 100%. 
Unplug Your Laptop. Take your laptop off charge and let the battery drain. 
Charge Your Laptop Again.

 

Regards,
James

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