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CreamyBoi Student
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My laptop will not let me log in


Hello, I recently reset my laptop and now when I turn it on, it says other user when I need to put passkey in. How do you get it to my old account?

HP Support Agent
HP Support Agent
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Message 2 of 2
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My laptop will not let me log in

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it:  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the operating system?

Keep me posted for further assistance.

I am an HP Employee

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