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Message 1 of 2
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My screen keeps going black

HP Recommended
Microsoft Windows 10 (32-bit)

Hi, I'm Zuar and I have a question. I have a problem with my laptop. My laptop works for a while when I use it, but eventually after about 10-15 min, my laptop turns black and shows an error. So I click "ok" and continue using it, after a few seconds later, then my laptop goes black again and stays that way. If i'm on a website it just says "oh snap" and turns black. I'm not sure if this is a virus or something but please respond, I need help and can't do work my laptop.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your computer?
  • What is the exact error you are getting?
  • Does this happen only when you are on websites?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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