My touchpad mouse is not working

[sesi64]

Hello.I have a problem with my touchpad-the mouse is not working and I have to use remote mouse.I don't see it in the device manager menu,as well.HP Envy dv4-5243 cl,Windows 10.Last year I had the same problem and I did something with the BIOS to fix it by a friend's instructions,but he is not arround now and i don't remember them

[Irfan_06 · Accepted solution]

Hi @sesi64,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the touchpad on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support