My webcam will not activate. I have tried help screen and nothing has helped.

[tomato-5_]

Product Name listed above.  No other info other than I have tried everything to get the camera to work including restarting the computer and trying to get the driver for the camera to reconnect as per prompts listed.

[Riddle_Decipher]

@tomato-5_ Here's a list of steps that should help resolve the issue:

Depending on the webcam software that came with your computer, you might be able to download the software from the Microsoft Store, HP, or the manufacturer's website.

NOTE: 

If the operating system on your computer was upgraded, these steps do not work. Instead, go directly to the HP Customer Support - Software and Driver Downloads webpage or the software manufacturer’s website.

• Check the Microsoft Store. Many of the apps that came pre-installed on your computer are available to download for free in the Microsoft Store app.

• Go to the HP Customer Support - Software and Driver Downloads page. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. From the list of available software and driver categories, find the software you are looking for, click the category name, and then click Download.

• Go to the software manufacturer's website.

If that doesn't work, check if there are drivers present on the device manager using the below steps:

1. Restart your computer.

   If the problem persists, continue using these steps.

2. In Windows, search for and open Device Manager.

3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

   

4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

   If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

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