NO audio output device is installed

[RDDV]

I just acquired a HP Pavillion 500 Series desktop. I've got it completely set up, but have no sound. I've tried updating the drivers and I get the message no audio output device is installed. On my task bar where the speaker icon is, there is a red x and when I hover over the icon, I get the same message. I've been able to find out that the sound card is an Integrated IDT 92HD73E Audio. I can't find one anywhere, or know what can be substituted. I know the person I got the POC from didn't remove anything, so I'm guessing the card just went bad. I have a pair of external speakers that I know for sure work. Anyone know anything about this issue? Thanks!

[Paul_Tikkanen · Accepted solution]

Hi:

First see if installing the W10 IDT audio driver gets the sound to work for you.  Restart the PC after installing the driver.

6.10.6504.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

If that doesn't work, you will have to buy a W10 compatible PCIe x1 sound card if your PC has a PCie x1 expansion slot.

The IDT audio is an integral part of the motherboard, not an add-on card.

[RDDV]

Paul,

  Thank you brother!.  That worked.   I tried going through my device manager to do that very thing but always got the message no  audio output device, so I could never proceed any further to update the audio driver through the device manager.  I'm going to have a beer in your honor with dinner.  Thanks again!

[Paul_Tikkanen]

You're very welcome.

Enjoy!