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Need Help I Just Received A STOP CODE: BAD_SYSTEM_CONFIG_INFO

HP Recommended
HP 27" ALL IN ONE DESKTOP
Microsoft Windows 10 (64-bit)

Good Morning Community

 

Yesterday I was hit with what I thought would be a small problem on our HP all in one desk top. Upon powering up for the first time for the day (Day before worked perfectly) a Blue Screen came on with a un happy face. It said something like

 

Your PC ran into a problem and needs to restart, just collecting some error into and we'll restart.

 

It did a count up to 100% and restarted, just to come back to the same screen. So did a little research which brought me to Microsoft where I found and followed a few steps to recover which didn't work. Followed the steps a few times and still nothing worked. 

 

Afraid to lose out on our files, any information would be helpful. 

 

Please help if anyone has come across the Stop code: BAD_SYSTEM_CONFIG_INFO 

 

Thank you in advance 

 

J Hernandez 

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