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‎03-16-2023 11:02 AM

HP Recommended
Product: HP Pavilion 590-p0024
Operating System: Microsoft Windows 10 (64-bit)

To keep short - hard drive crapped out and I lost everything - bought same like hard drive size and everything.  Bios recognizes and make active. Tried using a recovery stick I made off my HP laptop but when I tried to install it on this desktop - it partially installs but when reboots it then stops and freezes at a light blue colored screen - the install won't complete.  I am thinking I need the actual recovery discs for this pc however I do not see them on HP's site.  It appears you have to pay to talk to HP since my pc is out of warranty by a year as well.  Any advice here that I can check.  Maybe I have BIOS set wrong for this PC....Thanks

3 REPLIES 3

‎03-16-2023 11:05 AM

HP Recommended

hi

check

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎03-16-2023 11:29 AM

HP Recommended

Hello and thanks for the reply.  I am new to this stuff but I don't have any Windows 10 on my desktop to be able to run  the cloud application.   Thanks

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‎03-16-2023 11:58 AM

HP Recommended

You don't have a computer available to create the cloud recovery?

family, friends  ?

 

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Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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