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Need help signing in to brand new HP Pro Desk 400G5 - Or do factory reset

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HP pro desk 400G5
Microsoft Windows 10 (32-bit)

We are at the sign on screen and we don't have a user name or password yet, but the system is asking for a user name and password.  We can't get any further.  Please advise

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Message 2 of 2
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Sorry no one has replied -- but the only thing I can think of is that you went through initial setup real fast and missed the details about setting up an account -- as it will DEFAULT to forcing you to use an online account and requires a LOT of work to work around that.


The only thing I can suggest is to turn off the PC completely, power it back on and go through the initial setup again.


***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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