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- Re: Need to do a full system recovery. Original OS 8, now wi...
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09-25-2016 03:02 PM
This computer has never worked well since upgrading from the factory installed 8.1 to Windows 10. It kept crashing or giving my low memory messages. It does not seem to have a hardware problem (according to HPwwhen I first starting having problems). It recently crashed and did a disk error recovery and now it seems Windows 10 is not fully installed and I have lost my bookmarks in my browsers and some of the older software. I want to reload all of the softward before I give up on this machine--it is less than 2 years old. Anyway, I see from the microsoft page, I can redownload Windows10. My question is should I do a system recovery to the factory installed windows 8 before I I upgrade to Windows10? Will Microsoft recognize I have a valid copy of windows10 if I start totally over? I have a USB drive labelled recovery, date 4/2016. Not sure if it 8 or 10, probably 10, but it could be corrupted, too.
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Accepted Solutions
09-25-2016 03:16 PM
Hi,
As the machine has been previously upgraded to 10, a hardware profile ( Digital Entitlement ) will have been recorded by the activation servers.
As long as the previous installation of Windows 10 had activated Ok after the upgrade from 8.1, you can just create your own installation media and perform a clean installation as detailed in the guide on the following link. Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.
http://www.howtogeek.com/224342/how-to-clean-install-windows-10/
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-25-2016 03:16 PM
Hi,
As the machine has been previously upgraded to 10, a hardware profile ( Digital Entitlement ) will have been recorded by the activation servers.
As long as the previous installation of Windows 10 had activated Ok after the upgrade from 8.1, you can just create your own installation media and perform a clean installation as detailed in the guide on the following link. Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.
http://www.howtogeek.com/224342/how-to-clean-install-windows-10/
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-26-2016 12:23 PM
> giving me low memory messages
The 64-bit version of Windows specifies a minimum of 2 GB of RAM.
How much RAM in your computer?
Windows 10 has two recovery options: "refresh my PC" and "reset my PC".
The "refresh" will reinstall Windows, without affecting your installed programs or your data files.
That should fix any "corruption".
Backup your files/music/bookmarks/pictures before trying the "reset" option.
09-28-2016 06:25 AM - edited 09-28-2016 06:28 AM
David's solution worked great. The recovery disk took me back to 8.1. I then downloaded Windows10, no problem with product key. Yes, I got all of the preloaded HP "junk", but I did it this way to make sure I got all the drivers. It took all day, but the machine is now running better than it ever did. I had backup files, so I was able to reload all of my files and music. Thank you so much for the information and confidence.
09-28-2016 06:27 AM
Good to hear
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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