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Locked

‎09-11-2022 05:08 PM

HP Recommended
Operating System: Microsoft Windows 11

I just purchased an HP All in One desktop and turned it on, set up my wireless, it asked me if work or personal, I said work.  I input my work email address and my name, did my Face ID... next thing I know it is in the login screen, it has my picture up (I don't know where from) and asks me to login, just showing my full name and then password request... I typed in all passwords that it could be... says wrong.  I went on to my old computer and redid the password, then went back to new one, restarted and typed in password.  still wrong... i went to command prompt and typed in net user, and it doesn't even show m y username at all... HELP!  Been at this for 3.5 hours. Oh, and i had added new wireless mouse and keyboard and it worked great until the login screen... now i can't use it, have to tab over to everything, and it's a touch display and it won't work.... Thanks!

Category:
1 REPLY 1

‎09-12-2022 06:03 AM

HP Recommended

Hey @lindquist22 🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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