• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-05-2019 05:40 AM

HP Recommended
Product: Phoenix h9
Operating System: Microsoft Windows 10 (64-bit)

Looks like my hard drive has finally went. If I buy a new hard drive from a third-party, do I need to purchase a new Windows software? Or is the Windows software saved on the motherboard? thank you.

5 REPLIES 5

‎12-05-2019 07:38 AM

HP Recommended

Hi:

 

If you had previously upgraded to W10, you can reinstall it for free by using the Media creation tool at the link below to create a bootable USB installation flash drive.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Was this reply helpful? Yes No

‎12-05-2019 08:03 AM

HP Recommended

I will try. Thank you!

Was this reply helpful? Yes No

‎12-05-2019 08:07 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎12-08-2019 11:22 AM

HP Recommended

Sorry, one more question. May I download and create this bootable flash drive using a Mac computer?

Was this reply helpful? Yes No

‎12-08-2019 01:03 PM

HP Recommended

Hi:

 

You will need to use another Windows PC with W7 or newer installed.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.