New PC with hard drive replaced under warranty showing an error 0xc0000094. How can this be fixed?

[Terry_99]

error message 0xc0000094

[Bill_To]

hi @Terry_99 

Welcome to the HP Forum.

I can't say if a 0xc0000094 error refers to a failing system drive or a bad storage device.

You would normally see an on screen system drive error when you start the PC. And Windows will normally not run if the Windows boot loader is cooked.

Can you provide some context to this error message? A screenshot or what you are doing when you get this error.

It could be a Windows error.

Regards

[Terry_99]

Bill, thank you for your response. I am trying to run an old gcard game software programme  which fails to load. I will try and load a copy of the error log.

Spoiler

EVENT 1000 APPLICATION ERROR

Faulting application name: lobby.exe, version: 1.2.0.1, time stamp: 0x420815d1

Faulting module name: mShell21.dll, version: 2.2.5.0, time stamp: 0x49a5e690

Exception code: 0xc0000094

Fault offset: 0x000213b5

Faulting process id: 0x0x6D4C

Faulting application start time: 0x0x1DA695539B5A064

Faulting application path: C:\Program Files (x86)\Masque 2013 Card, Mahjongg & Solitaire Games\lobby.exe

Faulting module path: C:\Program Files (x86)\Masque 2013 Card, Mahjongg & Solitaire Games\mShell21.dll

Report Id: d2c5f43a-a6ea-4f4b-957f-2c5c85f12585

Faulting package full name:

Faulting package-relative application ID:

 I am not sure if I am causing the problem or if I have a faulty new computer. Any assistance would be appreciated.

[Bill_To]

Hi Terry_99,

My pleasure.

I can only guess the game is incompatible with the current version of Windows you are using.  

I would check for an updated version of this software.

Regards

[Terry_99]

Thanks Bill.

I thought the same as you and spoke with the games Company and they sent me a fresh CD.

So both CD's produce the same outcome. My old computer (Windows 10 ) allowed the programme to load correctly.

Again, thank you for your time on this.

[Bill_To]

Hi @Terry_99 

My pleasure.

Regards