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‎09-13-2021 08:56 PM

HP Recommended
Product: HP Pavillion Desktop 510-p026Example: Pavilion 6530

Today spectrum installed a new modem and a new router. . Both of them are placed next to my desktop computer. When he went to hook up the new items I properly shut down my computer. Now it no longer works. I am getting a blue screen with different messages. I called the cable company but they said that the issue was with my computer… It was working perfectly fine before these two items were replaced. As he was preparing to switch them out I asked him if he wanted me to shut my computer down and he said yes. I’m wondering if he already started to do something as I was shutting down and that did something to my computer. Just a guess I’m not very tech savvy.

Category:
2 REPLIES 2

‎09-13-2021 09:20 PM

HP Recommended

@KAN58 

 

Please download and re-install the following software/driver

 

              https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

 

Regards.

BH
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‎09-16-2021 07:35 AM

HP Recommended

Thank you for your help. There wasn’t any way I could enter any sort of information on my computer to move forward. Ultimately I got on the phone with HP, after six phone calls and 6 1/2 hours my computer finally works however I had to take it back to factory settings. I still find it odd that it crashed minutes after I got a new router. Thank you for your response, I appreciate it.

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