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Dodiman
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Message 1 of 2
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New "Out-of-the-Box" ProDesk 600 G3 won't boot

HP Recommended
ProDesk 600 G3
Microsoft Windows 10 (64-bit)

Brand new out-of-the-box: I connected monitor; keyboard; mouse & network cable. Powered it on. 1st screen options (set language; country; time zone...) done.  Click "next" & screen displays message "this may take awhile", then an auto re-start & the 1st screen re-appears: (set language; time zone...) click next & same scenario over & over.  PLEASE help boot Windows 10 Pro.  Win 10 supposed to be pre-installed on this machine.  I do not have physical O/Smedia.

Specs are: ProDesk 600 G3; Dual-core i3-7100; 16gb Ram; 128gb NVMe SSD+1TB HDD

Thank you in advance, Dodiman

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WAWood
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Message 2 of 2
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HP Recommended

@Dodiman 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

What you are seeing is the initial setup routine, and that only happens if Windows is already installed on your PC.  But you should have been able to breeze right through that in a few minutes to get to a working desktop.

 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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