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‎05-09-2020 09:05 AM

HP Recommended
Product: Pavillion desktop 590
Operating System: Microsoft Windows 10 (32-bit)

I purchased the HP Pavillion desktop 590 12/10/19. The system failed yesterday. Won’t reset, restore, total nothing. I typed my serial number on the HP website for warranty and it states warranty expired. How can that be?

2 REPLIES 2

‎05-09-2020 12:02 PM

HP Recommended

@NinaWagz,

I have noticed an HP moderator to assist you.  Reply is usually within 36 hours.

As you did not state the exact model number, I need to tell you the issue.

The HP 590 series models were released starting in early 2018.  What you bought was an NOS.  That stands for New Old Stock.  Store cleared out the inventory, and you got it. Nothing wrong, all you need is Proof of Purchase like a dated invoice or such.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎05-10-2020 06:28 AM

HP Recommended

Hi @NinaWagz

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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