So havent been on the computer since march and then so on it 3 days ago to make something for my grandmothers 67th birthday and grandfathers 70th, and the windows update completely crashed my computer. Last time I shut my computer down. Now I called a few people and walked me few a things and ran a few test and all the system and component quick and extended tests were good.... but computer wont boot. Called the store we bought it from cause we have an extended warranty through them and they said they need us to do a factory reset ... so we tried. And now i have this stupid screen saying "restoration incomplete" "the system can not find the drive specified". So what the heck did this windows update do to my computer?
Factory reset stresses the HDD and can cause problems, premature failure corruption etc etc.
PLEASE POST ANY RESULTS. Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected devices such as Docking Station, USB storage devices, displays, and printers. Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset. Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose. Power on your PC, press ESC (repeatedly), then F2 at the prompt. Choose System Tests (Fast Test does a 4 minute hardware check).
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html If it passes HDD test the software....