12-21-2013 01:05 PM
I think I mentioned the drives work just fine for everything else...which they do...so connection, etc. issues are not present. I restarted the software and the second time, the Recovery Creator recognized the (same exact) disc and burned it, then verfified and ejected same, then ejected the disc and asked for Disc 2, which I inserted (same exact disc type, etc.). The software then again told me I didn't have a burner installed. So I now have Disc 1, and had to cancel the process to exit it, which is now essentially worthless.
12-21-2013 01:28 PM - edited 12-21-2013 01:39 PM
It was unclear to me from your original post that you actually had tried both optical drives. Basically, leave no stone unturned. Are both of the optical drive connected as SATA devices since you mentioned that you now have two optical drives?
The recovery creator is a bit finicky about media. What media type are you using? Use a quality media such a Verbatim DVD+R.
One of the things that I have done before HP recovery media process is started is to use a third party imaging product to image the original HD intact before making the HP recovery media.
12-21-2013 02:37 PM - last edited on 02-24-2017 01:32 PM by OscarFuentes
It's possible that other optical media burning software is causing the problem.. Review this posted HP article.
Did you try both optical drives?
12-22-2013 05:53 AM
In checking the links related to your last post, one discusses the possibility that the only drives likely to work with the Recovery Creator are those originally installed with the unit, which borders on ridiculous. If the drives work with other software (including the pre-installed Cyberlink burning software), then HP's Recovery Creator should work as well. Both the drives I installed are high-end LG Blu-Ray drives, and I have little desire to burn through Lightscribe media unless I can be reasonably assured the process will work.
It appears my options are to obtain a 32GB USB drive to use solely for that purpose, which seems stupid, or have to pay HP for a Recovery set because their own software is unreliable. Or I can reinstall the OEM DVD drive back into the box and hope it works better. As I said before, it shouldn't be this difficult, especially when HP chooses not to supply Recovery DVD's even with higher-end Envy-series boxes.
12-22-2013 10:43 AM
I wouldn't use Lightscribe based media since it's passe but then that is another matter.
I have seen issues similar to this particular problem and the end result was to reload the operating system. While this is an extreme measure it did solve the problem. I can't say if it will solve your problem.
What did HP Support have to say about your issue?
12-22-2013 10:59 AM
Talking to HP India "support" is usually like talking to a brick wall, only one that often gives wrong answers. My guess is they'll tell me to reinstall the DVD drive, and if that doesn't work, to wipe the drive and start over from the recovery partition. They've already told me Windows 8.1 "voided my warranty", which was/is patently wrong, and the woman ended up yelling at me from India and refused to transfer me to a supervisor...who had no desire to speak to me in the first place.
12-22-2013 11:51 AM
The HP support web site has drivers posted for Windows 8.1 so that tells me that you PC has been certified for Windows 8.1.
You might want to consider applying the storage drivers listed under Windows 8.
Did you try the BIOS update? All of the issues being corrected might not be documented.
HP Support typically wants a "vanilla" no changes PC to avoid issues and work with a known PC configuration. Look at the situation from the support perspective. Would you rather work on a known or unknown PC configuration?
You probably only have a short time left under warranty. You might have an internal hardware issue which will require the PC to be restored to a factory condition before warranty work can be performed.
If you order recovery media from HP then you'll probably get Windows 8 and not Windows 8.1
12-22-2013 12:30 PM - edited 12-22-2013 12:35 PM
I'm sure the HP supplied DVD's would be Windows 8...one of the reasons I wanted to wait until 8.1 was installed and sorted. HP India "support" said what it said to me, and HP's own website had drivers for 8.1 and said the unit wasn't approved for it at the same time, which was yet another thing that made zero sense.
I've done all the BIOS and driver updates possible long ago. I still have 11 months of warranty, but I may call and ask for a DVD set to be sent at no charge, which I'm betting HP India will balk at. If I get time I may put the OEM DVD drive back in to see if I can create a set on that. But, it still should be possible to create the Recovery set on drives that work for everything else...that tells me it's poorly designed HP software that's the real cause. It's only the HP recovery creator that intermittently decides on its own I suddenly don't have a burner installed...every other program , BIOS, etc. sees it without any issues.